Privacy Policy

Effective Date: September 11, 2026

At Creative India Tours, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you visit our website, contact us, request a tour package, make a booking, or use any of our travel-related services.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services.

1. About Creative India Tours

Creative India Tours provides travel and tourism services, including customized tours, sightseeing packages, transportation, hotel arrangements, holiday packages, honeymoon tours, cultural experiences, and other travel-related services.

For the purpose of this Privacy Policy, “Creative India Tours,” “we,” “us,” and “our” refer to Creative India Tours, while “you,” “your,” and “customer” refer to any visitor, traveller, customer, or user of our website and services.

2. Information We Collect

We may collect personal and non-personal information when you interact with our website or contact us.

2.1 Personal Information

Depending on the service you request, we may collect information such as:

  • Full name
  • Email address
  • Phone or WhatsApp number
  • Country of residence
  • City or location
  • Travel dates
  • Number of travellers
  • Preferred destinations
  • Hotel preferences
  • Transportation preferences
  • Tour requirements
  • Special travel requests
  • Passport or identification details where required for a confirmed travel service
  • Billing and payment-related information
  • Any other information you voluntarily provide to us

We only request information that is reasonably necessary to provide or arrange the requested travel services.

2.2 Information Provided Through Enquiry Forms

If you submit an enquiry through our website, contact form, booking form, or similar communication channel, we may collect the information you provide, including your name, email address, telephone number, travel dates, destination preferences, and message.

This information is used primarily to respond to your enquiry and prepare a suitable travel proposal.

2.3 Payment Information

When you make a payment for our services, payment transactions may be processed through third-party payment providers.

Depending on the payment method used, Creative India Tours may not directly receive or store your complete credit card, debit card, banking, or other sensitive payment credentials.

Payment providers may collect and process payment information according to their own privacy policies and terms.

2.4 Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Website pages visited
  • Date and time of your visit
  • Referring website
  • Approximate geographic location
  • Website interaction information
  • Other technical or diagnostic information

This information helps us understand how visitors use our website and improve website performance, security, and user experience.

3. How We Use Your Information

Creative India Tours may use your information for the following purposes:

To Respond to Enquiries

We use your contact information to respond to questions, tour enquiries, quotation requests, and requests for additional information.

To Process Bookings

Your information may be used to arrange and manage:

  • Tour packages
  • Hotel reservations
  • Transportation
  • Airport transfers
  • Sightseeing services
  • Guides
  • Activities and experiences
  • Other travel arrangements requested by you

To Communicate With You

We may contact you by email, telephone, WhatsApp, SMS, or other communication methods regarding:

  • Your enquiry
  • Booking confirmations
  • Payment information
  • Itinerary changes
  • Travel updates
  • Service-related notices
  • Important information regarding your trip

To Improve Our Services

We may analyze customer feedback and website usage information to improve our tour packages, website functionality, customer service, and overall travel experience.

To Maintain Website Security

Information may be used to detect, investigate, and prevent:

  • Fraud
  • Unauthorized access
  • Security threats
  • Abuse of our website
  • Malicious activity
  • Other unlawful activities

To Meet Legal Requirements

We may process or disclose information when necessary to comply with applicable laws, regulations, legal proceedings, court orders, or lawful requests from government authorities.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality and provide a better browsing experience.

Cookies are small files stored on your device that allow a website to recognize your browser and remember certain information.

We may use cookies for purposes such as:

  • Website functionality
  • Remembering preferences
  • Understanding website traffic
  • Measuring website performance
  • Improving user experience
  • Security and fraud prevention
  • Marketing and advertising, where applicable

You can usually control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Third-Party Services

We may work with trusted third-party service providers to operate our business and deliver travel services.

These providers may include:

  • Payment processors
  • Hotels and accommodation providers
  • Transportation providers
  • Tour guides
  • Activity and attraction providers
  • Website hosting providers
  • Analytics providers
  • Email service providers
  • Communication platforms
  • Advertising and marketing service providers

Where necessary, relevant customer information may be shared with these providers so that they can provide the requested service.

We do not authorize third-party service providers to use your personal information for purposes unrelated to the services they provide to us, except where otherwise permitted by law or where you have separately agreed to their terms.

6. Sharing Your Personal Information

We do not sell or rent your personal information to third parties.

We may share information when reasonably necessary for the operation of our business and delivery of your requested services, including with:

Travel Service Providers

Information may be shared with hotels, transportation companies, guides, restaurants, attractions, activity providers, or other suppliers involved in your itinerary.

Payment Providers

Payment-related information may be processed by authorized payment service providers.

Technology and Service Providers

We may share information with companies that provide website hosting, technical support, communication, analytics, security, or other business services.

Legal and Government Authorities

We may disclose information where required by applicable law, regulation, court order, legal process, or government authority.

Business Transfers

If Creative India Tours is involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

7. International Data Transfers

Because travel services may involve international customers, hotels, airlines, payment providers, technology providers, or other suppliers located in different countries, your information may be transferred or processed outside India where necessary to provide the requested services.

Where such transfers occur, we take reasonable steps to ensure that your information is handled securely and in accordance with applicable privacy and data-protection requirements.

8. Data Security

Creative India Tours takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

Therefore, while we make reasonable efforts to protect your information, we cannot guarantee absolute security of information transmitted through our website or electronic communication channels.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Providing requested travel services
  • Maintaining booking and transaction records
  • Resolving disputes
  • Responding to customer enquiries
  • Meeting accounting requirements
  • Complying with legal obligations
  • Preventing fraud and misuse
  • Protecting our legitimate business interests

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal and regulatory requirements.

10. Marketing Communications

If you provide your contact information, we may occasionally send you information about our services, travel packages, special offers, destinations, or other promotional communications where permitted by applicable law.

You may request to stop receiving promotional communications at any time.

You can contact us using the details provided below or use an available unsubscribe option in the relevant communication.

Please note that even if you opt out of marketing communications, we may still contact you regarding an existing enquiry, booking, payment, itinerary, or other service-related matter.

11. WhatsApp and Telephone Communication

If you contact Creative India Tours through WhatsApp, telephone, or another communication platform, the information exchanged may also be subject to the privacy policy and terms of that platform.

We may use your telephone or WhatsApp number to:

  • Respond to your enquiry
  • Discuss your itinerary
  • Provide quotations
  • Confirm travel arrangements
  • Share booking information
  • Provide important travel updates

We will not knowingly use your contact information for unrelated purposes without an appropriate basis or your consent where required.

12. Children’s Privacy

Our website and services are primarily intended for adults and individuals capable of entering into travel-related arrangements.

We do not knowingly collect personal information directly from children for independent marketing purposes.

If you believe that a child has provided personal information to us without appropriate parental or guardian involvement, please contact us so that we can review and take appropriate action.

13. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information.

These may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of information where legally permitted
  • Withdraw consent where processing is based on consent
  • Request information about how your data is processed
  • Opt out of promotional communications
  • Raise a privacy-related complaint
  • Request other rights available under applicable data-protection laws

To exercise an applicable privacy right, please contact us using the contact information provided at the end of this Privacy Policy.

We may need to verify your identity before processing certain requests in order to protect your information from unauthorized access.

14. Accuracy of Information

You are responsible for providing accurate and complete information when making an enquiry or booking.

Incorrect information, such as an incorrect name, travel date, passport detail, contact number, or other booking information, may affect our ability to arrange your travel services.

Please notify us promptly if any information you have provided needs to be corrected.

15. Third-Party Websites

Our website may contain links to third-party websites, including hotels, payment providers, travel suppliers, social media platforms, booking services, or other websites.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before submitting personal information through it.

16. Google Analytics and Advertising Services

Where analytics or advertising technologies are used on our website, they may collect information about how visitors interact with our website.

Such services may use cookies, pixels, tags, or similar technologies to provide analytics, measure advertising performance, or deliver relevant advertisements.

The availability and use of these technologies may change over time as we improve our website and marketing activities.

17. Fraud Prevention and Abuse

We may use personal and technical information to identify and prevent fraudulent transactions, suspicious activity, unauthorized bookings, misuse of our website, and other activities that could harm our customers or business.

Where appropriate and legally permitted, information may be shared with payment processors, service providers, law-enforcement agencies, or other relevant parties for fraud prevention and security purposes.

18. Legal Basis for Processing

Where applicable, we process personal information based on one or more of the following grounds:

  • Your consent
  • The performance of a contract or travel service requested by you
  • Compliance with legal obligations
  • Protection of legitimate business interests
  • Prevention of fraud and security threats
  • Other lawful grounds permitted under applicable law

Where processing requires consent, you may withdraw that consent subject to applicable legal limitations and consequences.

19. Data Breach

If we become aware of a security incident involving personal information that requires notification under applicable law, we will take reasonable steps to investigate the incident, mitigate potential harm, and provide notifications where legally required.

20. Changes to This Privacy Policy

Creative India Tours may update this Privacy Policy from time to time to reflect changes in:

  • Our services
  • Website functionality
  • Technology
  • Legal requirements
  • Privacy practices
  • Business operations

When we update this policy, we may revise the Effective Date shown at the beginning of the policy.

We encourage visitors to review this page periodically to stay informed about how we protect personal information.

21. Consent

By using our website, submitting an enquiry, requesting a quotation, or booking our services, you acknowledge that you have read and understood this Privacy Policy.

Where applicable, you consent to the collection and processing of your personal information as described in this Privacy Policy.

22. Privacy Policy Disclaimer

This Privacy Policy is intended to explain Creative India Tours’ general privacy practices in a clear and transparent manner. It should be reviewed and customized according to the actual services, technologies, third-party providers, business structure, and applicable laws governing Creative India Tours.

For specific legal compliance requirements, including requirements applicable to international customers or particular jurisdictions, professional legal advice should be obtained where appropriate.

Last Updated: September 11, 2026